Do employees use report cards to assess health care provider systems?

Citation
J. Schultz et al., Do employees use report cards to assess health care provider systems?, HEAL SERV R, 36(3), 2001, pp. 509-530
Citations number
26
Language
INGLESE
art.tipo
Article
Categorie Soggetti
Public Health & Health Care Science","Health Care Sciences & Services
Journal title
HEALTH SERVICES RESEARCH
ISSN journal
0017-9124 → ACNP
Volume
36
Issue
3
Year of publication
2001
Pages
509 - 530
Database
ISI
SICI code
0017-9124(200107)36:3<509:DEURCT>2.0.ZU;2-F
Abstract
Objective. To investigate consumers' use of report cards that provide infor mation on service quality and satisfaction at the provider group level. Data Sources. In 1998 we conducted a telephone survey of randomly selected employees in firms aligned with the Buyers Health Care Action Group (BHCAG) in the Minneapolis-St. Paul market. Study Design. Univariate probit models were used to determine report card u tilization, perceived helpfulness of the report card, and ease of selecting a provider group. The characteristics used in the models included health s tatus, age, gender, education, residency, job tenure, marital status, prese nce of dependent children, household income, and whether consumers changed provider groups. Data Collection. Our sample consists of survey responses from 996 single in dividuals (a response rate of SI percent) and 913 families (a response rate of 96 percent). The survey was supplemented with data obtained directly fr om employers aligned with BHCAG. Principle Findings. Consumers who changed to a new provider group are more likely to use report card information and find it helpful, consumers employ ed in large firms are less likely to use the report card, and families who use information from their own health care experiences are less likely to f ind the report card helpful. In addition, individuals who changed to a new provider group are more likely to find the selection decision difficult. Conclusion. The findings show that health care consumers are using satisfac tion and service-quality information provided by their employers.