Benchmarking and performance management in clinical pharmacy

Citation
A. Fowler et D. Campbell, Benchmarking and performance management in clinical pharmacy, INT J OP PR, 21(3), 2001, pp. 327-350
Citations number
58
Language
INGLESE
art.tipo
Article
Categorie Soggetti
Management
Journal title
INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
ISSN journal
0144-3577 → ACNP
Volume
21
Issue
3
Year of publication
2001
Pages
327 - 350
Database
ISI
SICI code
0144-3577(2001)21:3<327:BAPMIC>2.0.ZU;2-9
Abstract
The article features a study based on postal questionnaires and structured interviews, targeting senior members of the hospital pharmacy profession. T he aim was to examine rite Potential of practice and performance benchmarki ng as a means of improving competence and capabilities within the clinical pharmacy service of NHS Trust hospitals Postulation of models and analysis of data is followed by discussion of results. This leads to a number of sug gestions and conclusions with respect to the potential role of benchmarking including an assessment of its suitability limitations. and implementation issues associated with this particular service sector.