Towards a culturally sensitive approach to organization structuring: Whereorganization design meets organization development

Citation
P. Bate et al., Towards a culturally sensitive approach to organization structuring: Whereorganization design meets organization development, ORGAN SCI, 11(2), 2000, pp. 197-211
Citations number
88
Language
INGLESE
art.tipo
Article
Categorie Soggetti
Management
Journal title
ORGANIZATION SCIENCE
ISSN journal
1047-7039 → ACNP
Volume
11
Issue
2
Year of publication
2000
Pages
197 - 211
Database
ISI
SICI code
1047-7039(200003/04)11:2<197:TACSAT>2.0.ZU;2-S
Abstract
This article describes an holistic model of intervention geared to achievin g transformational change by interweaving culture and structure through the warp and weft of leadership processes. That is, it brings together organiz ation design and organization development by advocating a culturally sensit ive approach to organization structuring. Our emphasis is on process throug hout and our thesis is based on empirical evidence. We undertook a lengthy action research project (which we prefer to call "action ethnography") at a large hospital trust in England. In the process of elaborating this field study, we move from an organization which was seen to be "gridlocked" and t o have "lost its steering capacity", through one which was bringing develop ment and design together by way of pilot projects and transitional structur es, to one where collective dialogue and debate finally led to some collect ive and sensible sensemaking. Exploring this relationship between culture and structure enables us to put people back into design and with them, their meanings, aspirations and ass umptions. It also means that we are careful to avoid detailing specific des ign choices or offering organizational archetypes: this article is primaril y about the process issues that surround redesign rather than organization design per se, as indeed any redesign is ultimately highly specific and con text-driven. Instead, however, we articulate a four-phase change model, foc using on the delicate processes by which to reframe the culture-structure r elationship, enabling an organization to move towards fundamental change.