CI and performance: a CUTE approach

Citation
Jfb. Gieskes et al., CI and performance: a CUTE approach, INT J OP PR, 19(11), 1999, pp. 1120-1137
Citations number
30
Language
INGLESE
art.tipo
Article
Categorie Soggetti
Management
Journal title
INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
ISSN journal
0144-3577 → ACNP
Volume
19
Issue
11
Year of publication
1999
Pages
1120 - 1137
Database
ISI
SICI code
0144-3577(1999)19:11<1120:CAPACA>2.0.ZU;2-W
Abstract
Describes a methodology, called CUTE, after the ESPRIT-project CUTE (Contin uous Improvement using Information Technology towards Excellence) which was aimed at the development of a software-aided toot to support companies, in particular small and medium-sized enterprises (SMEs) with the development of a sustained CI process. CUTE is based on a variety of hitherto mostly se parate disciplines, in particular organisation design, operations managemen t innovation management and information technology. The methodology guides the user through a number of steps in which causes of poor performance are revealed, ways to develop improvement suggestions are generated, and the co mpany's capabilities to further develop and implement those suggestions are assessed Through the ongoing development, implementation and evaluation of improvements both the company's performance and its CI capabilities are im proved continuously. A first test of the methodology has shown that CUTE he lps users to increase their understanding of their operations and performan ce, and that the methodology provides a stimulus for starting focused impro vement activities.